The AI Voice Agent: Answer Every Call, Book Every Job

Name: The AI Voice Agent: Answer Every Call, Book Every Job
Price: 27.00 USD

with Incipio Studio

Original curriculum by Incipio Academy

Build, script and launch an AI phone agent that answers 24/7, qualifies callers, books into your calendar and hands off cleanly to humans when it matters.

18 lessons18 videos5h 35mIntermediateLifetime access

What you’ll walk away with

Skills, not certificates of attendance

01Calculate the real revenue you lose to unanswered calls

02Write voice prompts with boundaries and safe escape hatches

03Connect the agent to your calendar, CRM and payment links

04Stress-test with adversarial calls before you go live

05Track containment, booking rate and cost per booked job

Curriculum

4 chapters · 18 lessons

5h 35m total

01Audit the Phone Line Before You Automate

4 lessons+

1Pull 30 days of call logs: volume, intent and after-hours leakageVideo
16:40
2The missed-call revenue model: lead value, close rate, true lossVideo
13:20
3Sorting calls into book, qualify, deflect and escalateVideo
18:05
4Drawing the red lines: what the agent must never attemptVideo
11:50

02Build the Agent

5 lessons+

1Choosing a stack: Vapi, Retell and Synthflow compared on cost and latencyVideo
21:30
2The system prompt anatomy: persona, scope, refusal rules, fallbacksVideo
27:15
3Voice selection, interruption handling and the sub-second latency budgetVideo
19:45
4Knowledge base design: pricing, service area and FAQs that stop hallucinationVideo
23:10
5Wiring the actions: calendar slots, CRM records, SMS confirmationsVideo
29:00

03Make It Sound Human and Convert

4 lessons+

1Opening lines that survive the first five secondsVideo
12:25
2Qualification flows: the five fields you need before bookingVideo
20:40
3Handling silence, interruptions, accents and angry callersVideo
17:55
4Warm transfer rules: when to hand off and what the human hears firstVideo
15:30

04Launch, Measure and Improve

5 lessons+

1The 30-call test harness: adversarial scripts before go-liveVideo
24:50
2Recording consent, disclosure and data retention without legal dramaVideo
18:20
3The Friday transcript review loop: find failures, patch promptsVideo
16:10
4Dashboards that matter: containment rate, booking rate, cost per jobVideo
14:35
5Going outbound: reactivation calls, no-show recovery and quote follow-upVideo
22:05

Your instructor

Incipio Studio

Original curriculum by Incipio Academy

Incipio Studio is the academy's in-house curriculum team. Studio courses distill proven playbooks, frameworks, and operator interviews into structured, do-this-next lessons, researched and produced by Incipio Academy.

“We were missing roughly a third of our calls after 5pm. The agent went live in nine days and booked 41 jobs in its first month, with no extra headcount.”

Verified student

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